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"Your next Lunch Crew" - employee training reality!

One night last week I noticed my daughter sitting in front of the computer. She had an open textbook on her lap, a dog-eared notebook on the desk, a pencil on one ear, the cell phone to the other, holding alternating conversations with two friends via call-waiting. Both the stereo and the TV were on in the background. Her eyes were fixed on the monitor, her fingers flew over a keyboard she never even glanced at, and she was simultaneously downloading 4 songs from iTunes, a movie trailer from New Line Cinema, a music video from Hollowood.com, burning a music mix CD, researching the Urban Outfitters’ website and instant messaging (IM) nine other school chums via e-mail and cell phone.

When I asked her what she was doing she smiled politely, and said “My homework.” Now I am about as geek as it gets, and even I had a hard time understanding just how she was able to keep up with all this information.

That scenario is not unfamiliar to most of us with pre-teens and teens in the house. This is how many American teenagers “study” and communicate in the 21st Century; mega-multi-tasking, set to a multi-media soundtrack with a background layer of random and rampant instant messaging. If that picture disturbs you, it may help to know that my daughter’s fortunately an A student.

Keeping her homework habits in mind, how will this future workforce react to the restaurant trainer who “orients” them via a static keyed point of sale system, text-filled manual backed with an HQ-issued Lesson Plan, Power Point deck, hour-long peppy speeches, video and a flip chart listing the “10 Steps of Service”? Those young trainees will be making more moves than U-Haul, and it won’t be to your operation, because the word gets around quickly in their wired world.

You’d best prep, study, and gear up for the next generation of learning, and how it’s going to change the way you recruit, teach, and retain your company’s future human capital. When we change how we learn and what we know, we also change who we are and what we do, both as a company and as an industry. Transforming the way we share, store and exchange information internally will alter the way we serve, sell, market, and grow our businesses. Count on it. You don’t build business, you build people. People build business.

When you are choosing your next Point of Sale system for your Sonic Drive-in, first know that training on this interactive marvel is a breeze and what's more inviting is it is the world these young wizards know! Training in interactive environments has already been documented by Harvard as the most effective way to retain instruction on task driven concepts.

 

Imagine that our Presto touch screen could handle multiple order entries, call up a training video or a fact sheet based on a PDF file that shows how to prep the new Sonic Toaster, take a JPEG picture of the person operating the terminal for mystery shop purposes, tracking the time & order process, and offer suggestive up sells all within a matter of seconds. And if all that isn't enough they will be mobile with a tablet PC that allows order taking on the patio or drive-thru, or roaming the sacker area with a new Bluetooth headset talking in full duplex sound to your customers.

No this isn't the future, it is what's happening
today at Flightware Solutions!
Our new management team and people oriented staff are
geared to handle just this type of operation of the future. These aren't on our wish list, they are on our achievement list. We are more than just an average POS company, we are intent on innovation.

 

In closing, remember: the future is not what it used to be, and if you’re standing still you’re walking backwards. The outdated antiquated POS is over! It's time you get ready for these smart, resourceful, ready to learn, interactive junkies known as "your next lunch crew".

To learn more about how you can prepare for your next lunch crew - CALL 877.581.5807